Terms of Service
Last updated: 10 November 2026
These terms apply when you use Prex, including when you chat on WhatsApp with a real estate agency that uses Prex, and when you visit prexhq.com. By using Prex you agree to these terms. Questions: contact@prexhq.com.
1. What Prex is
Prex is an AI assistant that real estate agencies use to reply to enquiries on WhatsApp, collect what a person is looking for, share listings and book site visits. Agencies that use Prex also agree to a separate service agreement with us.
2. AI replies
Messages from Prex are written by an AI system and may contain mistakes. Property details, prices and availability come from the agency and are only confirmed when the agency confirms them. Do not rely on a Prex reply as legal, financial or investment advice. You can ask to speak to a person at any time.
3. Using Prex properly
- Give honest information and use Prex only for genuine property enquiries.
- Do not send unlawful, abusive or harmful content, or try to break, overload or misuse the service.
- Do not send payment card details, government ID numbers or passwords in the chat.
We may stop responding to anyone who misuses the service.
4. Your data
How we handle personal data is explained in our Privacy Policy.
5. WhatsApp
Conversations run on WhatsApp, which is provided by Meta. Your use of WhatsApp is also covered by WhatsApp's own terms and policies.
6. No guarantees
We work to keep Prex available and accurate, but we provide it "as is" and cannot promise it will always be available, error-free or that any property deal will result from it.
7. Limits on our responsibility
To the extent the law allows, Prex is not responsible for indirect losses, or for decisions made by you or an agency based on a Prex reply. Nothing in these terms limits rights you have under law that cannot be limited.
8. Changes
We may update these terms. When we do, we will change the date at the top of this page. Continuing to use Prex after an update means you accept the new terms.
9. Law
These terms are governed by the laws of Nepal.